ALLCOM offers a range of call center services that meet end-to-end customer service needs of global organizations. Our comprehensive contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises and include Inbound and Outbound Call Center Solutions, Technical Helpdesk Services, Live Chat Support and E-mail Support Services.

Inbound Call Center Services

ALLCOM offers strategic inbound call center solutions that allow enterprises to focus on business growth and strategy while we take care of day-to-day customer support. Our skilled and result-oriented inbound customer service call center offers comprehensive inbound call center services.

Outbound Telemarketing Services

ALLCOM’s outbound call center solutions include Telemarketing, Lead Generation, Database Selling, Product Promotion, Seminar Population, Record verification, Database cleansing and updating and Customer Satisfaction Research Surveys to name a few. By outsourcing to our state-of-the-art contact center, you can drive up your marketing efforts with focused up-sell and cross-sell campaigns to your existing customer base. ALLCOM ’s outbound contact center solutions are professional, sales oriented and competitively priced!

Technical Helpdesk Services

ALLCOM’s Call Center Solutions include superior Technical Helpdesk Services. Our Technical Helpdesk team consists of trained engineers, equally proficient in technical and customer support skills. They resolve a wide range of technical queries from both customers as well as internal users within your organization who may face problems with in-house technical systems or equipment. As they interact extensively with end-users the ALLCOM Technical Helpdesk provides you with ongoing technical feedback about products and systems. This is a valuable input from ALLCOM’s customer support contact center and is useful in eliminating technical flaws and introducing product enhancements.

ALLCOM’s Technical Helpdesk call center services include pre- and post-sales Technical Support, Product Support, Technical Application Support, Network Tech Support, Onsite Tech Support, Remote Support and Remote IT Infrastructure Management Services.

Chat support Services

At ALLCOM, we are constantly innovating our Call Center Solutions Suite to make them real-time and result-oriented so that they meet end-to-end customer support contact center needs of organizations. ALLCOM's web-based Chat Support Services help your customers to go into a greater level of detail on product and service queries and for product and service support that is thorough and accurate. Outsource Chat Support Services to ALLCOM for increased customer retention.