We always are striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality. That's why we have established company-wide practices, including:

• Recording all communication with our customers including voice, email, live chat, and correspondence.
• We ensure timely reporting to track and improve departmental quality performance.
• We understand that ensuring world-class quality is a continuous process therefore we have periodic evaluation, documentation, associate feedback, and follow-up training exercises related to contact

• monitoring sessions.
• We encourage feedback from both our clients as well as their customers to help us review the quality of customer care professionals. This feedback is also instrumental in reviewing quality of service at the
• corporate, operation center, and departmental levels
• at ALLCOM.
• Our commitment to ensure service quality may be gauged from the fact - the supervisor: agent ratio is as high as 1:5 depending on the service.
• We function efficiently as your brand ambassador and offer personalized service to your customers through our well-trained Customer Service Representatives.

We work together with you as a partner building a strong, successful long-lasting relationship with your customers.

Dialer Information:

• Ability for an agent to call clients in succession from a database through a web-client.
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in.
• Ability to set a campaign to auto-dial and send live calls to available agents.
• Ability to dial predicatively in a campaign with an adaptive dialing algorithm.
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server.
• Ability to open a custom web page with user data from the call per campaign.
• Ability to park the customer with custom music per campaign.
• Ability to send a dropped call to a voicemail box per campaign if no agent is available.
• Ability to set outbound Caller-ID per campaign.
• Ability to take inbound calls grabbing Caller-ID.
• Ability to have an agent take both inbound and outbound calls in one session (blended).
• Ability to start and stop recording an agent's calls at any time.
• Ability to automatically record all calls.
• Ability to call up to two other customer numbers for the same lead.
• Ability to schedule a callback with a customer as either any-agent or agent specific.
• Ability in Manual dial mode to preview leads before dialing.
• Faster disposition of calls with agent key-binding (Hot-Keys).
• Definable Agent Wrap-up time per campaign.
• Ability to add custom call dispositions per campaign.
• Ability to use custom database queries in campaign dialing.
• Recycling of Busy calls at a specified interval without resetting a list.
• Dialing with custom Time-Zone restrictions including per state and per day-of-the week.
• Multiple campaigns and lead-lists are possible.
• Option of a drop timer with safe-harbor message for FTC  compliance.
• Variable Drop calls percentage when dialing predicatively for FTC compliance.
• Internal DNC list can optionally be activated per campaign.
• All calls are logged and statuses of calls are logged as well as agent time breakdowns.
• Load Balancing across multiple inbound or outbound Asterisk servers is possible.
• Several real-time and summary reports available.
• Real-time campaign display screens.
• 3rd party conferencing (with DTMF macros and number presets).
• 3rd party blind call transfer.
• Ability for managers to listen-in on agent conversations.
• Ability for managers to enter conversations with agents and customers.
• Web-based administration.